Anti-Spam Policy

Last updated: February 2026

We are committed to ensuring the highest standards of email and SMS communication and protecting our users from unwanted messages. Our anti-spam policy outlines the measures we take to prevent and address spam, ensuring compliance with international regulations and providing a secure environment for our users.

1. Definition of Spam

Spam refers to unsolicited, irrelevant, or inappropriate messages sent in bulk, typically for advertising purposes. This includes:

• Unsolicited commercial emails or SMS messages
• Messages sent without proper consent
• Misleading or deceptive content
• Messages with false or misleading header information
• Bulk messages sent without a clear opt-out mechanism

2. Acceptable Use

At Finby, we are committed to responsible communication practices. We only send messages to users who have:

• Opted In: Explicitly provided consent to receive communications from us
• Provided Accurate Information: Given us accurate contact details during registration
• Clear Unsubscribe Option: Can easily opt out of non-essential communications at any time

All our communications include:

• Clear identification of the sender (Finby)
• Accurate subject lines that reflect the content
• A physical mailing address
• Easy-to-use opt-out mechanisms

3. Prohibited Actions

The following activities are strictly prohibited on our platform:

• Purchased or Rented Lists: We never purchase, rent, or use third-party email or phone lists
• Misleading Content: Sending deceptive or misleading messages
• Generic Addresses: Sending bulk messages to generic email addresses without consent
• Harvesting: Collecting contact information through automated means or web scraping
• False Headers: Using false or misleading sender information
• Ignoring Opt-Outs: Continuing to send messages after a user has opted out

4. Compliance with Laws

Finby complies with all applicable anti-spam laws and regulations, including:

• CAN-SPAM Act (USA): We comply with the CAN-SPAM Act requirements for commercial email
• TCPA (USA): We follow the Telephone Consumer Protection Act for SMS communications
• GDPR (EU): We respect the General Data Protection Regulation for users in the European Union
• CASL (Canada): We comply with Canada's Anti-Spam Legislation

5. Consequences of Violation

Violations of this Anti-Spam Policy may result in:

• Immediate suspension or termination of account access
• Legal action to recover damages
• Reporting to relevant authorities
• Cooperation with law enforcement investigations

6. Reporting Spam

If you believe you have received spam from someone claiming to be associated with Finby, or if you have received unwanted messages after opting out, please report it to us immediately:

• Email: support@finby.com with subject line "Spam Report"
• Include the full message headers and content in your report
• Provide the date and time you received the message

We take all spam reports seriously and will investigate promptly.

7. Protecting Your Inbox

To help protect yourself from spam:

• Use Filters: Enable spam filters in your email client or mobile device
• Don't Share Widely: Be cautious about sharing your email address or phone number publicly
• Verify Sender: Always verify the sender before clicking links or providing information
• Use Opt-Out: Use the unsubscribe or STOP options for legitimate services
• Report Spam: Report spam messages to your email provider and relevant authorities

8. Feedback and Enforcement

We continuously monitor our communication practices to ensure compliance with this policy. We:

• Regularly review our email and SMS sending practices
• Maintain detailed records of user consent
• Process opt-out requests immediately (within 24-48 hours)
• Conduct periodic audits of our communication systems
• Train our team on anti-spam best practices

9. Contact Information

If you have any questions, concerns, or feedback about this Anti-Spam Policy, please contact us:

Finby
Email: support@finby.com